Privacy policy

Who we are

GD Tree & Gardens Specialists Ltd (company number 15218418) is a tree surgery and garden landscaping company based in Colchester, Essex, and is the data controller for the personal information you provide through this website. You can reach us by email at info@gdtreeandgarden.co.uk or by phone on 01206 203276.

Personal data

We use the information we collect to provide our services and to send you content we believe is relevant to you. Making initial contact with us constitutes consent for us to correspond with you until you choose to opt out. We collect information from enquiry and contact forms, correspondence, records of phone calls, and website visits (including IP addresses). We collect only the information necessary to provide our services, and we neither sell nor broker your data.

Who we share your personal information with

We disclose personal data to third parties only where it is required to fulfil a contract for our services, where it is a prerequisite of the service you have asked for (and you have been notified), where we are pursuing our legitimate interests, or where we are legally required to do so. Third parties may include:

• Website and enquiry-delivery providers, including Digital Five and its email provider (Postmark), who act as our processors;
• Analytics services (such as Google Analytics);
• Advertising networks (such as Google and Meta), where we run advertising;
• Other service providers engaged under contract to help us run our business;
• Law enforcement, regulatory bodies, courts and public authorities where legally required;
• A prospective buyer or seller in the event of a sale or transfer of our business.

These parties may access your information only for the contracted purpose and may not disclose it further, except where required by law.

Cookies

This website uses cookies and similar technologies to improve your browsing experience, to provide relevant content, and to analyse traffic. Cookies are small text files stored on your device. In line with the UK GDPR and PECR, we ask for your consent before setting any non-essential cookies; on your first visit a consent banner lets you accept or reject cookie categories.

• Necessary cookies — essential for the website to operate.
• Preferences cookies — remember your settings to improve your experience.
• Statistics cookies — help us understand how the site is used so we can improve it.
• Marketing cookies — used to make advertising more relevant to you.

Google Analytics

Where enabled, Google Analytics collects information about how visitors use this website, such as pages visited and visit frequency, to help us analyse traffic and improve the site. Google Analytics collects IP addresses but not names or other directly identifying information, and we do not combine your personal data with Google Analytics information. The main service provider is Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. You can opt out using Google's browser add-on at tools.google.com/dlpage/gaoptout. Any transfers outside the UK/EEA rely on standard contractual clauses under Article 46 UK GDPR.

Legal basis for processing

We process your personal data in order to take steps at your request prior to entering into a contract, to meet our contractual obligations to you, and to comply with relevant legal obligations.

Legitimate interests

Where we rely on legitimate interests, these are to promote and provide our tree surgery and garden services and to respond to enquiries you make.

Consent

By agreeing to this notice you consent to us processing your personal data for the purposes set out here. You can withdraw your consent at any time by emailing info@gdtreeandgarden.co.uk, by phoning 01206 203276, or by writing to us at the address below.

Retention

We keep personal data for the duration of our work with you and retain only what we need for up to seven years after that, in order to meet our legal obligations. After this period, any personal data that is no longer needed is deleted.

Data storage and transfers

Data is held on servers in the United Kingdom, and we do not routinely store personal data outside the UK/EEA. Where a transfer outside the UK/EEA is necessary to provide a service, we ensure appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses.

Your rights as a data subject

While we hold or process your personal data, you have the following rights:

• Right of access — to request copies of the information we hold about you.
• Right of rectification — to have inaccurate or incomplete data corrected.
• Right to be forgotten — to request erasure of your data in certain circumstances.
• Right to restriction of processing — to restrict processing in certain circumstances.
• Right of portability — to have your data transferred to another organisation.
• Right to object — to object to certain processing, including direct marketing.
• Rights around automated processing — including profiling.

To make a request, contact us using the details below. We may ask you to verify your identity before releasing information. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are not satisfied with how we have handled your data.

Complaints and contact details

If you have any concerns about how we process your personal data, please contact us first. If we do not respond within 30 days you may complain to the ICO. You can reach us at:

GD Tree & Gardens Specialists Ltd
Colchester, Essex
Telephone 01206 203276
Email info@gdtreeandgarden.co.uk